Terms & Conditions – Event Staff Australia
Event Staff Australia is committed to transparency across bookings, payments, staffing, and service delivery. The following Terms & Conditions outline how bookings are managed and how refunds, credits, and adjustments are assessed where applicable.
Booking Deposits & Payments
A booking deposit is required to secure staffing services and confirm your booking.
Deposits secure staff availability, administration, coordination, rostering, recruitment activity, and booking preparation. Deposits are applied to secure services and are managed in accordance with the cancellation, credit, and fulfilment provisions outlined below.
Payment may be made via online payment links, direct deposit, or credit card. A card surcharge may apply depending on the payment method used.
Bookings are considered confirmed once payment is successfully processed through our payment system or received via invoice, as applicable.
Full payment of the remaining balance is required no later than 14 days prior to the event date, unless otherwise agreed in writing. Failure to meet payment deadlines may result in staffing not being released or the booking being cancelled.
By submitting payment, you acknowledge and accept these Terms & Conditions.
Staffing Allocation & Placement
Event Staff Australia operates as an on-demand staffing provider. Staff are allocated based on availability, suitability, and event requirements and are typically confirmed closer to the event date.
While reasonable efforts are made to fulfil all requested roles, staffing is subject to real-world operational factors. A staff member becoming unavailable does not constitute cancellation of the entire booking.
Where operationally possible, replacement staff may be attempted; however, availability and timing cannot be guaranteed at short notice.
Event Staff Australia is not liable for staffing changes or cancellations beyond reasonable operational control.
Cancellations, Credits & Rescheduling
Cancellations or rescheduling requests are assessed based on notice provided and the extent to which staffing and services have already been secured.
Cancellations or changes made 21 days or less prior to the event date will not result in a refund and may not result in a credit. This includes circumstances where costs have already been incurred, such as confirmed or requested staff payments, recruitment or onboarding activity, marketing or advertising for staff sourcing, and administrative time spent coordinating the booking.
Where more than 21 days’ notice is provided, a credit may be offered at Event Staff Australia’s discretion, subject to availability, operational requirements, and costs already incurred.
Credits are not guaranteed, are not transferable, and must be used within an agreed timeframe if offered.
A rescheduling fee may apply. If a rescheduled date is not confirmed within 12 months of the original booking, any deposit or credit may be forfeited.
Refunds & Staffing Fulfilment
Refunds or credits are assessed per individual staff member and per service delivered, not per booking as a whole.
If a staff member is not fulfilled or does not attend their scheduled shift, any prepaid amount relating specifically to that staff member may be refunded or credited for the time not delivered.
If a staff member arrives late, adjustments may be applied in 15-minute increments, based on the actual time worked.
Where operationally feasible and with the customer’s agreement, a late-arriving staff member may work additional time to make up for lost time. In these circumstances, no refund or credit applies to the time made up.
Early release of staff does not qualify for a refund. Staff are paid for their confirmed minimum shift, which forms part of the booking and staff acceptance of the engagement.
Refunds or credits apply only to services not delivered and do not extend to indirect loss, inconvenience, or consequential costs.
Any refund or credit requests must be submitted within three business days following the event.
Staff Performance & Reliability
Staff are assigned based on declared experience, role suitability, and availability.
Differences in working style, speed, or approach do not automatically entitle a customer to a refund or credit.
Any performance concerns should be raised as early as practicable during the event to allow for assessment or corrective action where possible.
Staff performance is monitored internally. Staff who receive repeated substantiated performance issues may be removed from future bookings. In serious circumstances, Event Staff Australia reserves the right to restrict future engagements following a single significant issue.
Service Adjustments & Time Extensions
Staff are booked on an hourly basis.
Any additional time worked beyond the scheduled finish is treated as an approved extension where a staff member is requested, directed, or permitted to continue working.
Same-day extensions are subject to availability and may attract additional charges. Additional time is billed in 15-minute increments at the applicable rate.
Reductions to the booking total are not permitted once a deposit has been paid.
Public Holidays & Same-Day Requests
Public holiday bookings attract additional surcharges.
Same-day staff requests may be accommodated subject to availability. Confirmation is only provided once staff are secured.
Staff Details & Changes
Staff details are typically provided within the week of the event, often the day before the event (approximately 24 hours prior).
Staff assignments may change within this period due to operational requirements. Event Staff Australia will notify customers as early as possible to ensure coverage.
Customers are responsible for reviewing staff details and advising of any concerns promptly.
Parking & Additional Costs
Any parking fees or fines incurred by staff while attending the event will be charged to the customer following the event.
Photography & Media
By engaging Event Staff Australia, customers consent to the use of photos or video captured at the event for marketing purposes.
Consent may be withdrawn by providing notice prior to or during the event.
All media captured remains the intellectual property of Event Staff Australia.
Insurance & Liability
Event Staff Australia does not provide public liability insurance for the event or venue.
Customers are responsible for arranging appropriate insurance to cover the venue, event operations, and attendees.
Staff supplied by Event Staff Australia are engaged on an individual basis and are responsible for maintaining their own applicable public liability insurance.
Communications
By submitting an enquiry or booking services, customers agree to receive operational communications and occasional marketing updates. Marketing communications include an unsubscribe option.