Terms & Conditions – Event Staff Australia
We’re committed to providing transparency around your bookings, payments, cancellations, and all service-related matters. Please read the following terms carefully, as they form the basis of your agreement with Event Staff Australia.
Booking Deposits & Payments
Securing Your Booking
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A deposit is required to confirm your booking. Deposits are non-refundable.
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Payment can be made via direct deposit or credit card (2% surcharge applies for credit card payments).
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Remittance must be emailed to contact@eventstaff.com to finalise your booking.
Acknowledgement of Terms
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By paying your deposit, you confirm your full understanding and acceptance of these terms.
Staff Placement
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While we aim to fulfil all staffing requests, placements are not guaranteed.
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Staff may cancel at any time, including on the day of your event. We will notify you of any unfilled roles as soon as possible.
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Event Staff Australia is not responsible for cancellations outside of our control.
Rescheduling & Additional Fees
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Rescheduling due to cancellations may incur additional fees.
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A $150 rescheduling fee applies to all changes.
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If no new date is confirmed within 365 days, the reschedule fee will still be charged and the original deposit will be forfeited.
Cancellations & Refunds
Customer Cancellations
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Cancellations made within 14 days of the event date will result in full payment being retained.
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If staff have already travelled to the venue, a $99 cancellation fee per staff member applies.
Short-Notice Cancellations
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Cancellations due to unforeseen circumstances (e.g. weather, government restrictions) are subject to standard cancellation policies.
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If cancellation occurs within 1 business day, a 50% refund may be granted, excluding the deposit, provided notice is sent via email.
Event Staff Australia Cancellations
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If we are unable to replace a cancelled staff member, we are not liable for any damages.
Early Shift Completion
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No refunds are provided if staff are requested to leave earlier than their scheduled end time.
Refund Eligibility
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Refunds are only considered for staff arriving over 30 minutes late or for complete no-shows.
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Refund requests must be submitted within 3 business days after the event.
Staff Performance & Lateness
Performance Standards
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Staff are assigned based on experience and availability.
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Refunds for perceived underperformance cannot be issued due to the variability of individual skillsets.
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Any concerns must be reported to us via phone or email within the first hour of the event.
Lateness
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If staff arrive more than 30 minutes late, customers may be eligible for partial refunds in 30-minute increments.
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If agreed upon by both parties, late staff may stay later to make up for lost time.
Internal Monitoring
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We track staff performance internally. Staff who receive two poor reviews within six months will not be rehired.
Service Adjustments & Extensions
Time Extensions
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Same-day extension requests are subject to a 30% surcharge per hour per staff member.
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We do not negotiate this rate.
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Time extensions require written approval and are subject to staff availability.
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We recommend providing at least 14 days’ notice for additional time.
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We do not allow decreases to the booking total once a deposit has been paid.
Public Holidays
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Public holiday bookings incur a minimum 30% surcharge on the total cost.
Same-Day Requests
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Same-day staff bookings may be accepted based on availability.
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A confirmation email will be provided once staff are allocated.
Staff Details & Changes
Delivery of Staff Information
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Staff details are usually shared within the week of your event, most often 48 hours prior.
Staff Changes
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Staff assignments may change within 48 hours of the event. We will notify you as early as possible to ensure coverage.
Confirmation Responsibility
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It is the customer’s responsibility to confirm receipt of staff details and ensure everything aligns with event needs.
Parking Fees
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Any parking fees incurred by staff will be billed to the customer after the event.
Insurance, Liability & Government Restrictions
Public Liability
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Event Staff Australia does not provide event insurance. It is the customer’s responsibility to arrange any necessary coverage.
Government Restrictions
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Events cancelled due to government restrictions are subject to our standard cancellation policy.
Photography, Image Use & Privacy
Photography Consent
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By hosting an event, you consent to Event Staff Australia using event photos or videos for promotional purposes.
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If you prefer not to be included, please notify us in writing before your event.
Image Ownership
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All photos and footage captured by Event Staff Australia remain the property of the company.
Customer Support & Disputes
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For all enquiries, please contact contact@eventstaff.com or reach us by phone.
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Any disputes must be submitted in writing and will be reviewed promptly.
By proceeding with your booking, you confirm that you have read, understood, and accepted these terms and conditions.
