Terms and Conditions

Terms & Conditions – Event Staff Australia

We’re committed to providing transparency around your bookings, payments, cancellations, and all service-related matters. Please read the following terms carefully, as they form the basis of your agreement with Event Staff Australia.

Booking Deposits & Payments

Securing Your Booking

A deposit is required to confirm your booking. Deposits are non-refundable.
Payment can be made via direct deposit or credit card (2% surcharge applies for credit card payments).
Remittance must be emailed to contact@eventstaff.com to finalise your booking.

Acknowledgement of Terms

By paying your deposit, you confirm your full understanding and acceptance of these terms.

Staff Placement

While we aim to fulfil all staffing requests, placements are not guaranteed.
Staff may cancel at any time, including on the day of your event. We will notify you of any unfilled roles as soon as possible.
Event Staff Australia is not responsible for cancellations outside of our control.

Rescheduling & Additional Fees

Rescheduling due to cancellations may incur additional fees.
A $150 rescheduling fee applies to all changes.
If no new date is confirmed within 365 days, the reschedule fee will still be charged and the original deposit will be forfeited.

Cancellations & Refunds

Customer Cancellations

Cancellations made within 14 days of the event date will result in full payment being retained.
If staff have already travelled to the venue, a $99 cancellation fee per staff member applies.

Short-Notice Cancellations

Cancellations due to unforeseen circumstances (e.g. weather, government restrictions) are subject to standard cancellation policies.
If cancellation occurs within 1 business day, a 50% refund may be granted, excluding the deposit, provided notice is sent via email.

Event Staff Australia Cancellations

If we are unable to replace a cancelled staff member, we are not liable for any damages.

Early Shift Completion

No refunds are provided if staff are requested to leave earlier than their scheduled end time.

Refund Eligibility

Refunds are only considered for staff arriving over 30 minutes late or for complete no-shows.
Refund requests must be submitted within 3 business days after the event.

Staff Performance & Lateness

Performance Standards

Staff are assigned based on experience and availability.
Refunds for perceived underperformance cannot be issued due to the variability of individual skillsets.
Any concerns must be reported to us via phone or email within the first hour of the event.

Lateness

If staff arrive more than 30 minutes late, customers may be eligible for partial refunds in 30-minute increments.
If agreed upon by both parties, late staff may stay later to make up for lost time.

Internal Monitoring

We track staff performance internally. Staff who receive two poor reviews within six months will not be rehired.

Service Adjustments & Extensions

Time Extensions

Same-day extension requests are subject to a 30% surcharge per hour per staff member.
We do not negotiate this rate.
Time extensions require written approval and are subject to staff availability.
We recommend providing at least 14 days’ notice for additional time.
We do not allow decreases to the booking total once a deposit has been paid.

Public Holidays

Public holiday bookings incur a minimum 30% surcharge on the total cost.

Same-Day Requests

Same-day staff bookings may be accepted based on availability.
A confirmation email will be provided once staff are allocated.

Staff Details & Changes

Delivery of Staff Information

Staff details are usually shared within the week of your event, most often 48 hours prior.

Staff Changes

Staff assignments may change within 48 hours of the event. We will notify you as early as possible to ensure coverage.

Confirmation Responsibility

It is the customer’s responsibility to confirm receipt of staff details and ensure everything aligns with event needs.

Parking Fees

Any parking fees incurred by staff will be billed to the customer after the event.

Unforeseen Circumstances & Cancellations

In the event of unforeseen circumstances, cancellations will be eligible for a credit in most circumstances, valid for 365 days from the date the booking deposit or full payment was received. The credit is subject to our reschedule fee as outlined in our terms.

Photography, Image Use & Privacy

Photography Consent

By hosting an event, you consent to Event Staff Australia using event photos or videos for promotional purposes.
If you prefer not to be included, please notify us in writing before your event.

Image Ownership

All photos and footage captured by Event Staff Australia remain the property of the company.

Customer Support & Disputes

For all enquiries, please contact contact@eventstaff.com or reach us by phone.
Any disputes must be submitted in writing and will be reviewed promptly.

By proceeding with your booking, you confirm that you have read, understood, and accepted these terms and conditions.